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HSBC Debit Card contact us

We are pleased to assist you with your enquiries and feedback. Simply complete and submit the form below.

For account related queries and instructions, please log on to Online Banking or call us on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas.

To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this form.

Please note that all fields with * are mandatory.

Are you an existing customer

Complaint handling

* If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.

* You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.

* Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.

* Once your complaint is received, we will strive to acknowledge receipt within 2 business days, conduct a thorough review of the matter and respond promptly within our committed service level time frame of 14 business days.

* Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress.

The Financial Industry Disputes Resolution Centre Ltd (FIDReC)

HSBC has effective measures in place to monitor complaints, including regular audits and management review. If, despite our best efforts you are not entirely satisfied with our suggested resolution, you have the right to refer the matter to FIDReC.

More information is available at the FIDReC web site: http://www.fidrec.com.sg/website/index.html

Consent to use of data (including personal data)

I understand that HSBC’S Data Privacy Policy (which may be found at https://www.hsbc.com.sg/content/dam/hsbc/sg/documents/general/data-privacy-policy.pdf) forms a part of the terms and conditions governing my relationship with HSBC. 

By providing the information set out above and submitting this form, I consent to the collection, use and disclosure of my data (including my personal data) for the purposes set out in the Data Privacy Policy.

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HSBC Debit Card contact us

Please confirm and submit your information.



First name


Last name




NRIC/Passport no.


Phone number


Email address


Are you an existing customer


Preferred contact time






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HSBC Debit Card contact us

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